Cold Stone Creamery

Reviews about Cold Stone Creamery

• 1 / 5

  By Katrina Longan
  We walked in 5 minutes after they were closed yet had a line of 4 to 5 people. We had just walked around the corner from the movie theater. They told my daughter who is 4, that they couldn't give her ice cream. She walked away in tears unable to understand why the store could help the line but nobody could help her. Talk about a fail in human decency. I didn't get a chance to spend my money here and I never will.
  February 08, 2017
• 2 / 5

  By Dutchess Wilson
  We had their red velvet ice cream cake before and it was awesome!!! We tried to order my mom that same cake for her birthday and they ended up giving us the wrong cake. I'm a very reasonable person and I wasn't too upset because I figured their customer service would make up for it, I knew everything would be alright. However, I called and spoke to them ad they said that they do carry the red velvet cake and that it was just a mix up. I have a lot of customer service experience in my field and honestly I can say that I wasn't satisfied and didn't feel like they rectified the situation or mistake. We drove some distance across town just to get this cake for my mom, and your cakes aren't low priced. Just wish our experience could've been better with this location. Thank you! And to think I gave them a tip, I think tipping is very important, but I definitely felt deceived on this one! For the miles we put in driving up there, price we paid + tip, a gift card definitely should've been offered! Makes me wonder if they just went and got any reddish/strawberry type cake and made it ours. I even called to verify they had the cake like the email confirmation tells you to do. When I called, the worker had me on hold for a while, but then he got back on and said they have my cake it was just all the way in the back of the freezer. Everyone was nice, I just feel like they could careless about their mistake and the planning we put into ordering from them. I'm trying to stay open minded, mistake do happen, but not a good experience or resolution.
  July 17, 2016